Frequently Asked Questions

OUR PRODUCTS

What is a Turkish Towel?

Turkish Towels are made of a slightly thicker material than sarongs and make great beach towels and bath towels. They are also often used as gym towels, baby wraps, table throws and sarongs. They are fast drying and extremely versatile. Read more about Turkish Towels.

How big is a Turkish Towel?

All approximate sizes are listed in the product description for each product, simply click on the product image or title to view this information.

Can I order products that are out of stock?

We often take pre-orders and are always happy to assist with your requirements. Please contact us if there’s a specific towel you are looking for.

I’ve received my towel and there is a minor issue with a thread. What can I do?

Due to the nature of our semi-loomed hand made products, some irregularities in the weave are considered normal.

PAYMENT INFORMATION

Which payment methods are accepted?

We accept VISA, Mastercard, AMEX, Diners, PayPal and AfterPay. You do not require a PayPal account to complete your purchase through PayPal, as PayPal accepts VISA and Mastercard.

Can I pay over the phone?

Sure, just give us a call on 1300 669 576 and our friendly staff will walk you through the payment process.

ORDERS AND RETURNS

How much does shipping cost?

For all orders within Australia we don’t charge shipping when you spend over $100! That’s right! FREE SHIPPING anywhere in Australia when you spend over $100.

Orders under $100 attract a shipping charge of $6.95.

Wholesale orders attract a freight charge of $25 inc GST.

For more details please view Shipping & Returns.

How long will it take for me to receive my order?

Please allow 1 business day for us to pack and post your order and then 1-2 business days for it to be delivered. The majority of our orders arrive within 2-3 business days of the order being placed. Please note pre-order items will state an approximate date of re-stock for each item. We will post your pre-order as soon as it is made available to us. We only ship orders once all items have been picked from our warehouse.

Do I need an account to place an order?

No, you can checkout as a guest if you prefer, however, signing up an account automatically entitles you to 500 ($5) Reward Points to spend on your next visit!

Is my order insured?

We provide various insurance options at checkout depending on your order value. All of our orders are sent via Australia Post using their eParcel service with tracking. You will receive a tracking email when your order is dispatched.

I’ve entered the incorrect shipping address, what can I do?

Contact us as soon as possible before your order ships. Unfortunately once your order has shipped Sarosha cannot take responsibility for incorrect addresses entered, please make sure that you have entered the correct details at checkout. Generally Australia Post will return the item to us at which point we will contact you and you will need to arrange payment for re-posting. We cannot under any circumstances refund shipping charges for orders that have already shipped. A $10 return charge fee applies to all orders returned with incorrect shipping addresses.

I no longer want my order, what should I do?

If your order has already been shipped we offer a 30 day money back guarantee (excluding all postage costs). If your order has not yet been shipped we can assist you with processing a refund.

My order or part of my order is faulty or damaged, what should I do?

Please contact us immediately and we will assist you as best we can.

A product in my order was marked as backordered, what does this mean?

Backordered products may not necessarily be in stock in our warehouse. Please allow 2-3 weeks for items to re-stock. But don’t worry, we will keep you updated right through the processs you always know what’s going on with your order. All of our orders are sent in one shipment.

LOYALTY PROGRAM

What are Rewards Points?

For every $1 (exc. shipping and taxes) you spend with us, we’ll give you 10 Reward Points to redeem on your next visit.

How do I become a Rewards Member?

Simply create an account on our website and we’ll give you 500 reward points as a welcome bonus!

How do I earn points?

You can earn points in a number of ways:

  • Creating an account (500 pts)
  • Placing orders with our store (10 pts per $1 spent)
  • Referring friends that complete a purchase (500 pts each time)
  • Reviewing our products (100 pts)
  • Commenting on our blog posts (100 pts)
  • Logging into the website (25 pts)

Please note you MUST create an account (not checkout as a Guest) to earn Reward Points. Your cart must also be a minimum total of $50 to earn Reward Points.

How can I redeem my points?

You can redeem your points at checkout using coupon codes that are unique for your account. These codes will be made available to you at checkout before you finalise payment, allowing you to apply the code and receive your discount.

Please note your shopping cart must be a minimum total of $50 to redeem points.

I have been a customer of Sarosha for some time, will you backdate my points?

Of course! All past orders to 2013 will have their accounts credited with the correct allocation of points. This is a big thank you to all of our loyal customers!

If your points are not showing in your account, please contact us immediately and we will assist you right away.

I’m a wholesale customer, can I still earn points?

Unfortunately not, our rewards program is exclusively for our retail customers at this time.

WHOLESALE

Do you have a minimum order quantity, or minimum total order value?

Currently each order must be over $250. Orders that fall under this amount will not be processed.

Orders placed over $500 will attract a further 5% discount. Orders placed over $1000 will attract a 10% discount.

Do you allow online stores to stock your towels?

Yes, depending on whether your online store meets certain requirements which will be assessed upon receipt of your application.

How can I become a stockist of Sarosha?

We’d love for you to stock our range of Turkish Towels in your store. Simply complete our online wholesale application form and we’ll respond straight away.

We now have instant approval so you don’t need to wait to start ordering!

What are the benefits to being a Sarosha Stockist?

Not only do you have access to our great range of products, we will provide you with point of sale material, catalogues and a free listing on our online Stockist Locator.

Can I request a sample?

Sure! We’d love you to sample our towels before placing your first order.

You can request as many samples as you like initially, however all samples need to be paid up front (at our wholesale discounted rate) as well as a flat rate $6.95 shipping. We will then credit your first sample price against your first proper order if you decide to go ahead.

Any unanswered questions? Contact us